Important Information about our Service
DPD delivery notice
For more information on our delivery options, please review our delivery information page.
Please note that DPD are currently receiving high volume of parcels through their network therefore delays may occur in your area. DPD do send notifications to email addresses provided as well as mobile numbers, however, we also strongly recommend you download their app as you will be able to track the progress of your orders and make any changes to delivery date if required. Thank you for your patience.
For more information on our delivery options, please review our delivery information page.
Northern Ireland
Due to the latest information provided by the government around Brexit, we are currently only able to accept orders up to a maximum charge of £135 (before VAT) being shipped to Northern Ireland. Orders above £135 will not be accepted at checkout.
For more information on our delivery options, please review our delivery information page.
Is your shipping address correct?
To ensure that there are no delays when receiving your products, before completing your order please check that someone will be available to receive your order at the shipping address specified. You can change the shipping address at checkout. If you have already placed your order you can request a change of delivery address via the courier. For information check our FAQs.
Have you provided your mobile number?
As soon as your order is on the way you’ll receive the usual confirmation message. Some of our couriers have adapted their service. Orders might arrive at weekends and multiple parcels may arrive separately. You can help us make deliveries by providing a mobile number with your order wherever possible.
Keep in touch
Please keep in touch if you have a need for particular goods or if your organisation is really struggling. We may be able to provide extra help or signpost you to other resources. Get in touch with us at: info@inkinddirect.org to find out the best way that we can support you.
We are here and ready to keep on supporting your vital work however we can.