Delivery information for charities, community groups and not-for-profits:
The charges you pay for In Kind Direct providing goods include standard delivery by courier to any UK address.
With our standard service your order will usually be delivered within 10 working days from the day we receive your order and payment.
As the goods you request can come from different warehouses across the UK, it may not be possible to deliver them to you all at the same time.
Orders are delivered between 9am and 5pm, Monday to Friday and someone must be available to receive and handle goods during these hours. Unfortunately we are charged when goods have to be re-delivered and have to pass the charge onto you if the re-delivery is the fault of the recipient.
Please ensure that when a delivery is made you only sign for the number of packages actually received. Please write on the delivery note if you notice any external damage to the packaging or if any of the items are missing. If you refuse to take an undamaged order or if you are not there when your consignment arrives, you may be charged for the cost of the failed delivery.
Larger orders may be delivered on pallets. In such instances you will be notified of the day of your delivery by the pallet delivery company. Please ensure that you are available to take delivery of the pallet on the agreed delivery day and that you have enough space at your premises to receive the pallet. The pallet company is contracted to deliver a kerb-side service which means that the driver will not be able to take items indoors or up any stairs. Please ensure that you have enough staff or volunteers to help unload the pallet.
If you refuse to take delivery of a pallet on the agreed date, or if you are not there when the pallet arrives, you may be charged for the cost of the failed delivery.
Express delivery options
Express delivery options are available for most products. Eligible items are shown online with the express symbol . You will see this symbol on product pages and the shopping cart. The express delivery options are outlined below:
- 2 day delivery
All eligible orders can be upgraded to 2-day delivery for an additional charge of £12.50 (+VAT). Orders received by 2pm Monday to Friday (excluding public holidays) will be delivered within two working days of payment. Please note that this service is not available for certain regions.
- 5 day delivery
Orders over £150 (before VAT, after any discount) qualify for 5-day delivery at no extra charge.
Orders over £75 (before VAT, after any discount) can be upgraded to 5-day delivery for £4.95 (+VAT).
Orders under £75 (before VAT, after any discount) can be upgraded to 5-day delivery for £8.95 (+VAT).
Important information about express delivery options:
Express delivery options are only available if selected at time of order.
To qualify for an express delivery option all products on your order must be eligible for this option.
IMPORTANT: the delivery period is calculated from the time payment is received – not from the point of checkout. Please bear this in mind when making payment by BACS.
Direct delivery items
Products marked with the direct-delivery symbol are delivered to you direct from a third party and so are not eligible for express delivery and may take up to 28 days to be delivered.
To track your order progress and delivery status please log in and go to the My Account section, then scroll down to My Orders. In the event that any part of your order is not received, please contact the Charities team at firstname.lastname@example.org or 0300 30 20 200.